How to choose a CRM platform

We’ve all heard the question “which is the best CRM product?” – and it’s very easy to get hung up on this question. There are so many options, each with their advantages and disadvantages. Should you pick an off-the-shelf platform, which could be a cost effective choice but may not accurately match your business needs? Or should you have a custom platform developed from the ground up exactly as you require, which would cost a fortune but be exactly what you think you need? What about considering all of the vertical CRM platforms relevant to your industry, or how about

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Things to consider when updating and upgrading your Infor CRM system

There are a number of reasons why you may want to upgrade or update your Infor CRM system – for example, there may be new features that would be useful to your business, a fix to a defect that you’ve encountered on your system, or it may simply be to move from the dark ages into the present day. Whatever your reason, updating and upgrading requires certain factors to be considered, so let’s go through these in this blog so we can support your CRM system and keep anything catastrophic from happening!

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Maximizer CRM 2018 has arrived!

Maximizer CRM 2018 has been released, and it’s all about being able to quickly connect your business with collective intelligence on customer preferences, history and status. In other words, this latest version helps you bring everything together, quickly and easily, so that you can connect with your customers, prospects and business partners like never before. Some of the exciting new updates include:

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Cheap CRM Software

Cheap CRM Software It used to be when you taught sales people how to sell, one word you banned from their vocabulary was “cheap”. The perceived wisdom was that “cheap” was a word that demeaned the value of whatever they were selling. “Cheap” was in some way nasty, it would probably break, or fail…or worse. So what about “cheap” CRM software? Is there a place for “cheap” in your CRM project?

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Questions to ask your cloud CRM vendor

Questions to ask your cloud CRM vendor Once you’ve made your decision to deploy your new CRM system in the cloud, what else is there to do? Do you just go for the cheapest vendor you can find and be done with it? Price absolutely should be an issue, but there are some other considerations you might like to take into account.

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Don’t choose a CRM system, choose a CRM strategy

Don’t choose a CRM system, choose a CRM strategy If you’re shopping around for a CRM system, the first thing you should ask yourself is, “What is our CRM strategy?” rather than “Which CRM technology is the best?” This may come as a surprise to you – especially if you’re focused on comparing software functionality, price brackets, technical requirements and so on. Don’t get me wrong – these things are important to consider too. But if you don’t start with defining your CRM strategy, then it’s a bit like putting the cart before the horse.

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What makes good Customer Relationship Management?

What makes good Customer Relationship Management? Good customer relationship management has always been there. Most companies that have survived for any great length of time have done so by understanding what it is that makes their customers happy. It’s important to understand that whilst we’ll often talk about the technology of CRM, customer relationships are to do with understanding your customers, their needs and requirements – and not just about having the right computer system in place.

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