CRM in Construction – Demand Forecasting

I note with some sadness the demise of Aspin Group, which I picked up from Paul Griffin’s LinkedIn with its #constructionjobs hashtag. The whole construction sector has been under pressure for some time with disruptions in supply chain and in cash flow. This extends from Tier 1 corporations right the way down to SMEs and owner managed businesses. So the thought crossed my mind: Could accurate demand forecasting have helped and could it help other companies in the construction sector?

Read more

How to reduce risk when choosing & implementing CRM

For many businesses, Customer Relationship Management, as a strategy, is considered the pinnacle of successful, sustainable and profitable long term operation. Effective execution of this strategy is supported by a piece of software to manage people, processes and business insights. But in a world of increasingly complicated technology, millennials flooding through the gates and every man and his dog offering to sell you software, how do you reduce the risk involved in selecting and using CRM to your advantage? Your CRM partner If you’ve been reading our blogs for some time, you’ll know this is a common theme. For CRM

Read more

How to make the most of CRM consultants

CRM consultants can provide insights and knowledge that will help you realise your CRM vision. The best will have relevant and recent experience of CRM projects and will guide you away from the pitfalls and expensive errors. Working with your team, they will transfer the skills you need to assure long term CRM success. But over time, when many of us get “sick of the experts”, here are our top tips on getting the most out of your CRM consultants.

Read more

Cheap CRM – but what are the hidden costs?

Did you know that there are companies who offer FREE CRM? That’s right – in a market where top vendors have combined sales measured in billions of dollars, there are companies who can provide CRM for FREE. If you are considering CRM for your business, where does FREE CRM fit?

Read more

When is bespoke CRM the only option for your business?

If your search of the CRM software market has so far failed to identify a product that exactly meets your needs, then a bespoke CRM solution might be just the ticket. How do you ensure that bespoke doesn’t automatically mean expensive? The key is to identify how bespoke CRM beats Customisable Off The Shelf (COTS) CRM in addressing your needs.

Read more

Trades Exhibitions boosts re-bookings with CRM – a case study

Trades Exhibitions has teamed up with organisations across the beauty industry in an effort to inform, educate and promote the professional beauty industry. They are the organisers of the Professional Beauty shows – the top health and beauty events in the UK, Ireland, India and South Africa. They publish the UK’s leading magazine (Professional Beauty Magazine) for professional beauty, nails and spa industries. They also organise the prestigious European Spa Convention and Professional Beauty Awards.

Read more

I’ve been asked to research CRM options – where do I start?

Whether you’ve used a CRM system before or not, you may find yourself in the challenging position of investigating options for a CRM platform. But it’s so difficult! How do you start to understand the plethora of systems available, and why some could be more suitable than others? Although there are many things to think about, here are some pointers that will hopefully help lift the fog of confusion during your investigation.

Read more

Top 5 considerations for business owners when choosing CRM

In this article, as the title suggests, we give you our top 5 considerations for business owners when choosing CRM. For owners of small businesses, 2019 is looking like a challenging year. The news is full of local, national and international stories that seem to throw up challenges on a daily basis. Before succumbing to feelings of despair, it’s worth recalling what makes your business special and unique. Keeping focussed on your business and what you are offering is a sure-fire way of maintaining momentum. It also helps in selecting tools that can take you to the next level of

Read more

I need help in selecting CRM software – where do I look?

With so many CRM products to choose from, what help is there if you are looking to select the right platform? Who can you trust, and is there any truly independent CRM advice? Let’s face it, no one wants to make a mistake in the selection of the CRM software that will underpin their CRM initiatives for the foreseeable future. If you are going to select a new CRM system or update your current CRM platform, how do you get help from the “experts”? The bigger the better? For most software markets there are a number of large consultancies who

Read more