Top CRM trends for 2022

It’s that time of year again. Time to reflect on the year past and consider the future. If 2021 began our recovery from the trauma of the pandemic, then 2022 will challenge businesses to go further and faster than ever before. The trends we identified last year were: – CRM’s increasing role as a system of record Vendor consolidation in the CRM market The emergence of low code application platforms Using CRM to differentiate and delight customers Making 2021 a bumper year for predictions coming true. Unfortunately, it increases the challenge of ensuring this year’s crystal ball is equally prescient!

Read more