Opening hours & support during Christmas and New Year

At this time of year I want to thank you for your continued custom. I appreciate the trust you place in Collier Pickard and hope that we will continue to be part of your success in 2019. Over the holiday period our offices will be closed as follows: Christmas Eve: CLOSED Christmas Day: CLOSED Boxing Day: CLOSED 27th & 28th December: CLOSED New Year’s Eve: CLOSED New Year’s Day: CLOSED For clients with a support contract, please email the Support Team for critical issues only at support@collierpickard.co.uk 21st December: 08:45 – 12:00 office is open. 12:00 – 17:00 email support

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Update 10 for Infor CRM 8.3 has been released!

Update 10 for Infor CRM 8.3 has been released. No new features were added in SNC/Web Core/ Web Model Update 10. SNC Update 10 for Infor CRM version 8.3 addresses the following issues: INFORCRM-19855 In a Russian environment, team names containing Cyrillic text are corrupted in the dialogbox that displays after deleting a shared group. Web Core Update 10 for Infor CRM version 8.3 addresses the following issues: INFORCRM-17439 On the Sales Process tab, if a step is completed after 5 pm the completed date displays one day after the completed date. INFORCRM-18387 In Application Architect, Portal Manager, portals fail

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Fixing your Help Files in Infor CRM 8.3 & 8.4

Throughout your Infor CRM system you’ll find the useful Help File links represented by this icon    usually located in the top right corner. Unfortunately, following recent updates, the link between the icon and the Help Files themselves has broken. Below are the steps to re-link the icons to the Help Files: Sign in to Infor CRM Web Client as Administrator. Expand Administration in the left hand Nav Menu and click on Office Profiles. In the Office Profiles List view, select your office.     In the Office Detail view, click the Help tab. In the Infor CRM Web Client

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How to get the most out of your technical support team

If you’re an Infor CRM client of ours then there is a good chance you know Luke Murphy, the magician who fixes all your technical problems at the drop of an email. This the helpdesk and we’re here to fix any issues you have with Infor CRM… however, it’s not always easy! Either because it’s a complex issue to solve; OR, we’re not provided with adequate information about the problem. For example, did you know that error IDs don’t actually tell us what the problem is? So, knowing what information we need to solve an issue becomes key.

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How to apply updates to your Infor CRM system

It might sound like a simple question, but what is an update? An update can contain: Updates to existing functionality e.g. resolving issues The inclusion of new functionality. Updates are NOT an increase in version number i.e. an upgrade An Infor CRM update usually consists of SNC, Web Core and Web Model elements. Typically all of these elements are installed. Let’s take a look at each of these and understand how this applies to your Infor CRM system.

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