At this time of year I want to thank you for your continued custom. I appreciate the trust you place in Collier Pickard and hope that we will continue to be part of your success in 2019. Over the holiday period our offices will be closed as follows: Christmas Eve: CLOSED Christmas Day: CLOSED Boxing Day: CLOSED 27th & 28th December: CLOSED New Year’s Eve: CLOSED New Year’s Day: CLOSED For clients with a support contract, please email the Support Team for critical issues only at support@collierpickard.co.uk 21st December: 08:45 – 12:00 office is open. 12:00 – 17:00 email support
Read more →Update 10 for Infor CRM 8.3 has been released. No new features were added in SNC/Web Core/ Web Model Update 10. SNC Update 10 for Infor CRM version 8.3 addresses the following issues: INFORCRM-19855 In a Russian environment, team names containing Cyrillic text are corrupted in the dialogbox that displays after deleting a shared group. Web Core Update 10 for Infor CRM version 8.3 addresses the following issues: INFORCRM-17439 On the Sales Process tab, if a step is completed after 5 pm the completed date displays one day after the completed date. INFORCRM-18387 In Application Architect, Portal Manager, portals fail
Read more →Throughout your Infor CRM system you’ll find the useful Help File links represented by this icon usually located in the top right corner. Unfortunately, following recent updates, the link between the icon and the Help Files themselves has broken. Below are the steps to re-link the icons to the Help Files: Sign in to Infor CRM Web Client as Administrator. Expand Administration in the left hand Nav Menu and click on Office Profiles. In the Office Profiles List view, select your office. In the Office Detail view, click the Help tab. In the Infor CRM Web Client
Read more →Web Model Update 09, SNC Update 09 and Web Core Update 09 have been released for Infor CRM 8.3!
Read more →If you’re an Infor CRM client of ours then there is a good chance you know Luke Murphy, the magician who fixes all your technical problems at the drop of an email. This the helpdesk and we’re here to fix any issues you have with Infor CRM… however, it’s not always easy! Either because it’s a complex issue to solve; OR, we’re not provided with adequate information about the problem. For example, did you know that error IDs don’t actually tell us what the problem is? So, knowing what information we need to solve an issue becomes key.
Read more →It might sound like a simple question, but what is an update? An update can contain: Updates to existing functionality e.g. resolving issues The inclusion of new functionality. Updates are NOT an increase in version number i.e. an upgrade An Infor CRM update usually consists of SNC, Web Core and Web Model elements. Typically all of these elements are installed. Let’s take a look at each of these and understand how this applies to your Infor CRM system.
Read more →I came across an interesting situation the other day while on customer site – a puzzling situation which raised lots of questions, where the answer went against everything I thought was correct about CRM performance on a virtual environment. Here’s what I found out.
Read more →I was with a customer the other day and came across an interesting, but puzzling situation – one which raised lots of questions but where the answer went against what I thought was correct about CRM performance on a virtual environment. Here’s what I found out.
Read more →The business has spoken. This year they want to implement a CRM solution. They need it to be live by the beginning of the new financial year. They have researched the market, created a shortlist, and now they just need you, the IT person, to “get it sorted!”
Read more →The Importance of a CRM Database Administrator Almost everyone has an IT team these days. But how many of you have a CRM Database Administrator (DBA) on your team? What role do they play and are they worth having? Why might you need one and what can happen if you don’t? Well, let’s take a look…
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