The Top 10 things everyone gets wrong about CRM – number 7 will blow your mind!

Customer Relationship Management (CRM) – has been described as “the systems and processes that support the acquisition, retention and development of long term, profitable customer relationships”. OK mainly by me but put that way, what could possibly go wrong? Based on 25 plus years of CRM implementation

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I’ve been asked to research CRM options – where do I start?

Whether you’ve used a CRM system before or not, you may find yourself in the challenging position of investigating options for a CRM platform. But it’s so difficult! How do you start to understand the plethora of systems available, and why some could be more suitable than

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Infographic: Commissioning a CRM Consultant – what works, what doesn’t

Sometimes there’s only so much research you can do on your own, particularly if it’s something complex you’re looking for. Do a Google search for Customer Relationship Management and you’ll soon see what I mean. The search results will display an array software types, versions and authors; it

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