Independent CRM Consultants – What, Who & Why

With so much change happening at the moment, it is imperative that companies and individuals take stock, not only of themselves or the business but certainly of the tools available to us. Some of us may be looking at our toolboxes and wondering what tools we could add to ensure that we thrive as a business and succeed as an individual as we look to build the future. A CRM system is definitely a tool that, if effectively implemented, will go a long way in aiding a business or an individual to remain relevant in a rapidly evolving environment. As

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I’ve been asked to research CRM options – where do I start?

Whether you’ve used a CRM system before or not, you may find yourself in the challenging position of investigating options for a CRM platform. But it’s so difficult! How do you start to understand the plethora of systems available, and why some could be more suitable than others? Although there are many things to think about, here are some pointers that will hopefully help lift the fog of confusion during your investigation.

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5 things you should expect from a CRM consultant

Apart from an incredible taste in silk ties and a slightly obsessional interest in old Land Rovers, what else should you expect from a CRM consultant? If you are paying good money to someone to advise you on CRM, what are the top 5 things to look for? Spoiler Alert – the ties and Land Rovers are not that important! A consultant, it is said, is someone who will borrow your watch to tell you the time. So if you are retaining the services of a consultant to guide you on your CRM journey, we recommend that, at the very

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Ex-apprentice achieves prestigious alumni selection

Have you ever wondered who exactly our team of CRM experts are, and how our background, knowledge and experience can help you? Whether you’re a customer of ours or just looking to see how we can help you and your business, this article may bring a smile of reassurance to your face. Collier Pickard has, for many years, worked in close collaboration with QA Ltd and nurtured several apprentices into fully fledged CRM experts. It is therefore with great pride that we highlight the story of Scott Nicol, who started life at Collier Pickard as an apprentice and is now one

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From apprenticeship to CRM expert – a tale of talent and hard graft

If you’ve been working with the Collier Pickard team for any amount of time or you’ve been reading our blogs and news items, it’s likely you’ve heard my name being thrown around. I’ve been with the team for a little over 6 years now, the beginning of which was really the start of my career. So how might this be relevant to you? Well, if you’ve worked with me on CRM projects, you might be interested to know what toolsets I have acquired during this period in order to rightfully guide you through your CRM journey. For those of you who have yet to

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Infographic: Commissioning a CRM Consultant – what works, what doesn’t

Sometimes there’s only so much research you can do on your own, particularly if it’s something complex you’re looking for. Do a Google search for Customer Relationship Management and you’ll soon see what I mean. The search results will display an array software types, versions and authors; it will also show you software vendors, the services they provide and a selection of products that may or may not revolve around the world of CRM; you will also get scholarly articles, opinion pieces, case studies, blogs etc. on the matter. Argh! Help! Where do I begin?

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What does an independent CRM consultant do?

If you are preparing to deploy a CRM solution across your organisation, why should you take some of your limited budget and give it to an independent CRM consultant? This becomes even more relevant if you have already chosen your CRM platform. Do independent consultants help or hinder the delivery of successful CRM projects?

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What should I expect when asking for CRM advice?

Let’s start with a very old joke: A man is flying in a hot air balloon and realises he is lost. He reduces height and spots a man down below. He lowers the balloon further and shouts: “Excuse me, can you tell me where I am?” The man below says: “Yes, you’re in a hot air balloon, hovering 30 feet above this field.” “You must be a consultant” says the balloonist. “I do,” replies the man. “How did you know?” “Well,” says the balloonist, “Everything you have told me is technically correct, but it’s no use to anyone.” The man

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