Monitoring sales team performance with CRM

What sort of questions should you be asking from your CRM system to extract valuable sales performance insights? This will depend on your industry and business model, but here are some pointers to get you thinking: Which customers do you spend the most time and effort on? Effort could be

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CRM Analytics vs. Business Intelligence – what’s the difference?

In the world of politics people frequently make a distinction between conservative (small c) and Conservative (capital C). You might think this is a bit pedantic, but they are different and political commentators need to make it clear whether they are talking about something reserved and conventional

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