If you’ve been working with the Collier Pickard team for any amount of time or you’ve been reading our blogs and news items, it’s likely you’ve heard my name being thrown around. I’ve been with the team for a little over 6 years now, the beginning of
Read more →I’ve been working with CRM for over 6 years now, and in that time the CRM market has changed tremendously, in almost every aspect. So what shifts have there been? What are the CRM market trends and what impact do these shifts have on me as a user and
Read more →In one of my previous blogs I mentioned that selecting the right CRM platform is not as important as you’d think in determining how successful your CRM journey will be. So given that this is the case, what SHOULD you be focussing on to ensure your business
Read more →For someone like me, with a passion for all things CRM, the latest news from Miller Heiman makes depressing reading. In their recent CSO Insights 2018 Buyer Preference Study they report that currently only 53% of sales representatives are meeting or exceeding their quota. So despite record
Read more →Many surveys have been conducted around the use of CRM systems by sales and marketing professionals. In one study*, it was revealed that even though most are required to use CRM, 79% of the respondents just “check the box” to keep their bosses happy. This low adoption
Read more →As we approach the deadline for GDPR compliance (25th May, 2018), it may feel a bit like a mad scramble to get things in order. And with so much information on GDPR out there, it can also be confusing. So let’s get back to basics and understand
Read more →Our GDPR preparations – or the tale of the cobbler’s childrens’ shoes. If you are preparing your data for the implementation of GDPR on the 25th of May 2018 – then you may well feel my pain. Like you, the team here at Collier Pickard have been
Read more →In this short video, Alan Joenn explains why your CRM and Marketing Automation should be integrated and work from a single database. Transcript: Welcome to this short video presentation from Collier Pickard. Today’s subject is CRM and Marketing Automation running together as an integrated service from a
Read more →So you’ve identified what your CRM strategy is and you’ve been through a lengthy process of inviting various CRM suppliers to pitch a selection of products to your company. You’ve narrowed this list down based on how well this fits with your strategy and eventually decided on
Read more →At the end of 2017, I nailed my flag to the mast and called out AI as the most over-hyped CRM feature. I also suggested that maps and CRM would come together to help bring back “face to face” selling. So at the beginning of 2018, how
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