CRM Snippets: Key trends this October

This October, we’re highlighting three exciting trends in the world of CRM that are shaping how businesses interact with their customers and manage their data. Here’s a snapshot of what’s happening:

  1. Self-Service CRM is on the Rise
    Businesses are increasingly adopting self-service portals, enabling customers to manage their accounts independently, track project updates, and access support via chatbots. This trend is transforming customer service by reducing the workload on support teams while enhancing customer experience.
  2. AI-Driven Sales Forecasting
    Artificial intelligence is now a powerful tool in sales forecasting. It allows companies to analyse customer data, spot trends, and make more accurate predictions. AI is also helping sales teams streamline their processes and focus on higher-value tasks​.
  3. Mobile CRM Apps are Taking Over
    With professionals needing more flexibility, mobile CRM apps are becoming indispensable. These apps allow users to access important customer data and collaborate with teams on the go, improving productivity and responsiveness in real time.

Stay tuned for more insights next month! If you want to learn how these trends can benefit your business, reach out to us and find out more.

Related to this topic

How CRM systems help build a complete Single Customer View

Join us for Creatio No-Code Days Florida 2025!

Unlocking the secrets to effective Client Relationship Management

Share

Need more advice?

We offer a free, independent consultation that will help you get started with your projects, helping you to define your needs and help you achieve your goals.

Latest Insights

a blue sky with clouds

Article

How CRM systems help build a complete Single Customer View

a city skyline at night with lights and a body of water

News

Join us for Creatio No-Code Days Florida 2025!

a blue sky with clouds

Article

Unlocking the secrets to effective Client Relationship Management

News

A message from our leadership

Skip to content