CRM and CX – Customer Experience

Experience counts for a lot. Our senior people started in this field in the early 1990s when Sales Force Automation and Contact Manager were the buzzwords. Over the years we have worked with dozens of marketing, sales, quotations & pricing, customer service, and reporting systems – and integrated them into a host of ERP and finance applications. This adds up to 25+ years’ experience in Customer Relationship Management (CRM) and Customer Experience (CX).

We are independent CRM and CX consultants. This means that we’ll do our very best to ensure that you end up with the CRM system that’s right for you – and that you put CX, the customer experience, at the forefront of your thinking as you adopt new ways of working. Our years of experience in the field have led us to recognise that there are some systems that can be considered “best in breed”, and that have proven themselves to be flexible, reliable and cost-effective systems time and time again. We consider the following five systems to be robust, reliable and adaptive to many different industries, but remember: if we don’t think they’re the right fit for your business, we’ll help you find the CRM software that is.


Infor CRM

Infor CRM can easily be adapted & customised to your business needs – whether on-premise or hosted in the cloud.

Maximizer CRM

Maximizer CRM provides an enterprise level CRM system with an SME focus & price, allowing businesses to streamline processes, improve productivity and increase profitability.


ChromeCRM is a Software as a Service CRM system. Its rich features enable the delivery of classic CRM, high quality management data as well as web & email integration.

Microsoft Dynamics CRM Support

Microsoft Dynamics CRM

Microsoft Dynamics CRM is designed to help your business attract, retain and develop profitable customer relationships.

Metis Professional Services CRM Support

Metis Professional Services CRM

Metis Professional Services CRM is designed for professional service firms, helping you build lasting client satisfaction.

Want to talk to us about ramping up your customer experience?

Then we’re here to help. Whether it’s a quick chat to point you in the right direction, or a more in-depth session to discuss your bigger plans, we’d be delighted to hear from you! Contact us today and one of our experts will help you excel in customer experience and CRM.

Need more advice? Get in touch now!