CRM and CX – Customer Experience
Experience counts for a lot. Our senior people started in this field in the early 1990s when Sales Force Automation and Contact Manager were the buzzwords. Over the years we have worked with dozens of marketing, sales, quotations & pricing, customer service, and reporting systems – and integrated them into a host of ERP and finance applications. This adds up to 25+ years’ experience in Customer Relationship Management (CRM) and Customer Experience (CX).
We are independent CRM and CX consultants. This means that we’ll do our very best to ensure that you end up with the CRM system that’s right for you – and that you put CX, the customer experience, at the forefront of your thinking as you adopt new ways of working. Our years of experience in the field have led us to recognise that there are some systems that can be considered “best in breed”, and that have proven themselves to be flexible, reliable and cost-effective systems time and time again. We consider the following five systems to be robust, reliable and adaptive to many different industries, but remember: if we don’t think they’re the right fit for your business, we’ll help you find the CRM software that is.
Want to talk to us about ramping up your customer experience?
Then we’re here to help. Whether it’s a quick chat to point you in the right direction, or a more in-depth session to discuss your bigger plans, we’d be delighted to hear from you! Contact us today and one of our experts will help you excel in customer experience and CRM.