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Infor CRM

Infor CRM

CRM for the Mobile World

Infor CRM (formerly Saleslogix CRM) is the CRM platform of choice for companies strategically focused on customer engagements. Designed to deliver cost-effective, purpose-built solutions for the mobile world, Infor is available in the Cloud, on-premises, and via mobile.

Why we recommend Infor CRM

Built on state-of-the-art, flexible technology, Infor can be easily adapted and customised to your distinct business requirements – whether you want your CRM deployment to be on-premise or hosted in the cloud, Infor CRM can provide access to your data when you need it, and where ever you need it, as Infor CRM also provides a top quality mobile CRM solution for smart phones and tablets.

Key Features

Better interactionsBetter Interactions

Gain a complete view of customer interactions across your sales, marketing, and support teams, so they can work together to improve your relationships.

Mobile CRM accessBuilt for Mobility

Give your mobile workforce a competitive advantage, drive productivity and increase revenue with secure, adaptable and easy to use mobile CRM.

Understand your businessActionable Business Insights

Analyse data and assess key performance indicators from across your organisation to gain a deeper understanding of business and team performance.

access CRM anywherePlatform for Success

 State-of-the-art technology empowers you to maximise the value of your most important corporate asset – your customer data. Exceptional usability and flexible configuration capabilities enable rich, personalised user experiences, helping ensure adoption and user productivity.

CRM your WayCRM your Way

Infor CRM is CRM without compromise, with unparalleled flexibility and control in how you deploy, use, and pay for CRM. Multiple deployment options – including cloud, on-premises, hybrid, and mobile – accommodate your IT profile and business objectives.

See Infor CRM in action

As a medical charity, we run a complex operation for research grants and funds allocation. Collier Pickard has grasped these complexities and provides us with guidance, software tools, web integration and support services to exactly meet our needs. The partnership between our organisations is very beneficial.

Peter Bradbury, Chief Financial Officer, Arthritis Research UK

My experience told me that the software and the supplier I selected would have to be able to work with us. They would need to be able to respond quickly, and to demonstrate a “can do” attitude.

Rolf Cockerill – IT Manager, Hilco Capital

At a Glance

Modules

Managing the Sales Cycle

Infor (formerly Saleslogix) is CRM without compromise, offering unparalleled flexibility and control in how you deploy, use, and pay for a powerful CRM solution. Multiple deployment options – including cloud, on-premises, hybrid, and mobile – accommodate your IT profile and business objectives.

Increasing Lead Quality

Target the right people and implement qualification procedures to help improve the quality of leads with Infor (Saleslogix) . Build targeted multi-channel campaigns with marketing CRM software and draw in qualified prospects.

Build web forms to capture prospect information and demographic data.Segment your customers and prospects into groups that fit your criteria within Infor and select your segments to deliver targeted messages and sales offers to drive conversions.

Improving Lead Management

Infor’s (formerly Saleslogix) marketing suite helps marketing teams to identify, nurture and convert prospects with increased efficiency and accuracy. Automate repetitive tasks and direct tailored messages to highly targeted segments of customers or prospects with Infor. Use Infor’s lead management capabilities to import leads from web forms, trade-shows, seminars etc, using a wizard-driven process – automatically checking for duplicated data as you go; automatically distribute leads to your sales team; and track their progress through the lead management process.

When your leads are in place, create, manage and report on dynamic marketing campaigns. Integrate with Swiftpage, or dotMailer to take advantage of leading email marketing software and deliver professional and meaningful communications to your prospects and clients.

Resolving Customer Issues

Infor (Saleslogix) provides your customer service and support teams with a complete view of all customer interactions so they can better support your prospects and customers. By accessing ticket, return, defect and contract management tools your teams can quickly and effectively resolve customer issues and requests.

Access a single easy-to-use interface to view all customer interactions across all customer facing departments and locate recorded resolutions to customer issues rapidly using SpeedSearch to reduce time spent resolving common issues. Integrate with back-office solutions to provide team members with access to vital information – order history, payments, shipping information, etc, and boost cross-selling and up-selling with comprehensive access to the customer’s purchase history.

Developing your Team

Infor (Saleslogix) helps drive efficiencies through enabling customer service teams to monitor their performance and react to demands. Its analytics and performance monitoring features enable you to: use reporting and advanced business analytics tools to gain a deeper understanding of how your team is performing; analyse ticket volume and trends quickly to gain insight into your customers’ experience; and build reports to understand all aspects of your service and support departments – from follow-up and turnaround times, to escalated and unresolved tickets.

Access Information Anywhere

By bringing the power and flexibility of Infor (Saleslogix) to your smartphones you can empower your team to improve sales efficiency, close more deals, and keep your customers satisfied.

Add, edit, and view contact and account details, take notes and schedule meetings and tasks, complete activities, edit and update opportunities and review ticket information from your mobile with Infor mobile.

The rich CRM functionality of Infor can be extended to mobile device users quickly and easily – at no additional charge. Users can now access Infor Mobile CRM on Android, iPad, Tablets, iPhone, and Blackberry.

See Infor CRM in action

Integrations

Business Management Apps

Expand the capabilities of Infor (Saleslogix) by integrating with your existing business management apps. Integrations include, ERP, accounting, manufacturing and HR software, as well as integration with bespoke or proprietary applications designed specifically for your industry.

Desktop Productivity Tools

Integrate Infor (Saleslogix) with a range of business management apps, including Computer Telephony Integration (CTI), email and calendar tools, office productivity suites, and file sharing and document management systems.

Web Services & Social Media

From e-marketing to social networking, Infor (Saleslogix) integrates with a range of web services and social media tools, including document sharing, navigation and mapping tools and other cloud services.

More Information

Support Options

Collier Pickard offers extensive support options to our Infor (Saleslogix) clients. Our team of Infor CRM consultants and technicians are among the most qualified in the country, highly experienced and able to support your CRM system fully, leaving you to run your business. Choose the support option that meets your needs:

Priority Support

Take out an annual support contract with Collier Pickard for full access to remote, online support, help desk support and onsite support where necessary. Get priority assistance for issues large and small.

Ad-hoc Support

Buy support hours up-front, charged at an hourly rate. Access to help desk and online support.

Infor CRM videos and blog

Watch our Infor CRM video series here:

Already using Infor CRM? Then you may also find our Infor CRM top tips and user training videos handy:

For top tips, the latest version release notes and general Infor CRM information and news, subscribe to our Infor CRM Blog.

  • About Collier Pickard

    Collier Pickard has been trading since 2004. The core team, however, has been together for more than 20 years – which means we have a great deal of experience as an independent CRM consultancy.

    Head Office

    Collier Pickard Limited
    The Old Calf House
    Chevening Road
    Sundridge
    Kent
    TN14 6AB
    United Kingdom

    t: +44 (0)1959 560410