Engage With Your Customers
Social media has changed the landscape and like it or not, it is increasingly having an impact in the B2B space. Whether it’s through LinkedIn or Twitter, Facebook or Google Plus, your customers are almost certainly talking online. But are you doing anything to engage with them?
By using the right social channels in combination with offering excellent customer service, you can help turn your customers into brand advocates who will spread the word about what you’re doing and help you find new customers.
Using the right social channels you can quickly respond to customer complaints and any negative association with your brand.
By reading The Social CRM eBook, you can get the information you need to get social.
Not sure if The Social CRM eBook is for you?
The team here at Collier Pickard are constantly working to provide expert and independent advice to help you with your CRM project. Whether you’re just starting out, looking to make a change, or get an existing system back into shape we’ll have some resources for you!
Check out our CRM Resource Centre for a complete list of our eBooks, videos and articles, or get in touch with our team today to arrange a free consultation with one of our consultants and discuss your unique needs!
Why Collier Pickard?
The team of sales and marketing professionals, customer service specialists, solutions architects, technology consultants and project managers at Collier Pickard has a wealth of experience in CRM dating back to the early 1990s.
As independent CRM experts we’re here to make sure you find the right approach to CRM for your organisation. All you’ll get from us is independent, experienced advice on selecting, implementing, developing and maintaining a successful CRM system for your business.