Recently, Zendesk announced that it will retire Zendesk Sell by 2027. For many businesses currently using Zendesk Sell as their CRM, this announcement has left one big question:
What’s next?
Zendesk has suggested that customers migrate to Pipedrive, but what does that mean in practice? And how can you make sure your business doesn’t lose momentum during this transition?
What Zendesk’s decision means for you
- You need to plan your migration early. 2027 may feel like a long way off, but CRM migrations are complex projects that involve data transfer, system setup, user training, and process alignment. Leaving it until the last minute can put your sales operations at risk.
- You’ll need a reliable alternative. Zendesk’s choice to direct customers to Pipedrive highlights it as a strong CRM option for sales-focused teams. However, it’s not just a matter of switching tools — it’s about making sure the new system supports your business processes seamlessly.
- Support is narrowing. With Zendesk focusing its resources on customer support products, CRM users may find less innovation and fewer updates before the official retirement date. The sooner you move, the sooner you benefit from an actively supported platform.
Why Pipedrive?
Pipedrive is one of the most user-friendly CRMs on the market, designed specifically for sales teams that want clarity and control over their pipeline. Its strengths include:
- Simple, intuitive interface
- Customisable sales pipelines
- Strong automation tools
- Affordable pricing for SMBs and scaling businesses
For companies who want a focused CRM without the complexity of larger platforms, Pipedrive is an excellent next step.
How Collier Pickard can help
Migrating your CRM is not just about moving data — it’s about protecting your customer relationships and ensuring business continuity. That’s where Collier Pickard comes in.
With over 30 years of experience, we’ve seen every market shift, every passing trend, and every technology disruption. What hasn’t changed is our focus on people. Because when your employees thrive, your business grows.
As CRM implementation specialists with decades of experience, we can help you:
- Assess your needs: We’ll work with you to understand whether Pipedrive is the right fit or if another CRM platform better suits your long-term goals.
- People-first approach: We design systems around the people who use them, making work simpler, more effective, and more enjoyable
- Manage your migration: From data transfer and workflow setup to user training and integration, we manage the process end to end.
- Train your team: We make sure your people are confident in using the new system from day one.
- Trusted for the long term: Our clients stay with us because we provide continuity, judgement, and solutions that last.
We don’t just deliver technology, we deliver systems your people will love to use. The result? Faster adoption, happier teams, and stronger business outcomes.
Don’t wait until 2027
The earlier you begin planning, the smoother your transition will be. By starting now, you can avoid disruption, maintain sales momentum, and ensure your CRM continues to be a powerful driver of growth.
If you’re a Zendesk Sell customer facing the sunset, Collier Pickard is here to help you make the move with confidence.
Get in touch today to discuss your CRM migration plan.
