Infor leader in Nucleus Research CRM Technology Value Matrix

Infor has once again ranked as a Leader in the Nucleus Research CRM Technology Value Matrix and has achieved this position with a CRM solution that is the centrepiece of a comprehensive Customer Experience (CX) Suite. The CRM solution integrates customer data across the enterprise to drive consistent and excellent experiences throughout the channels across the customer lifecycle. Besides CRM, the Infor CX Suite also includes Configure Price Quote (CPQ), Contract Lifecycle Management, Marketing Resource Management, Interaction Advisor, Rhythm, Omni-channel Campaign Management, Sales Intelligence for CRM, and marketing automation through Infor’s partnership with Marketo. Exceptional customer experience has become a key differentiator in today’s competitive market, and technology providers like

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Quotation software – part of CRM or ERP?

There are many pieces of software on the market for quotations. Some are simple … a product file, a price list and a quote template. Others are sophisticated … configure, price, quote (or CPQ) tools with complex configurators and product image building. The goal of each type of software is, however, always the same: to make the process of raising a quotation for a customer more accurate to reduce the time it takes to produce and deliver a quote to reduce the error rate in quotations This is called technology enabled selling: using technology to improve the effectiveness of the

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