6 CRM Best Practices to use in 2022

What a year we’ve had! We’ve still got a little bit to go, but as the days get shorter, I’m painfully aware that 2021 is almost over (where did it go?!) and that my Q1 2022 marketing plan needs to be finished and ready so that we can start the year running. The end of the year marks the perfect time to have a look at your CRM and think about how it’s performed over the year and where things can be improved.

Read more

Business Bounce Back and Recovery

The current bounce back – lessons learnt from growing businesses through three previous recoveries. At the beginning of lockdown, I spoke to a former colleague, a successful marketing manager and business owner. As we speculated over what each of us could do to help our clients he reminded me that: “It’s not like it’s our first rodeo!”

Read more

Creatio: The future of BPM & CRM

It wasn’t very long ago that BPM & CRM were completely separate products. You could reasonably expect to integrate the two systems to help complete the single customer view (SCV), a key indicator for CRM software and culture adoption, which in turn is a success indicator on your customer’s behalf.

Read more