8 Steps to Successful CRM Implementation

Most flights of stairs have more than 8 steps, 8 steps to successful CRM implementation should be easy, shouldn’t it? Before we get to the steps themselves, you must understand that a successful CRM implementation is a workforce transformation programme and NOT just a technology or IT project. Two questions need answering before you can begin, “What does success in CRM look like?” and “How do you make it simple?”.

Read more