Lead from the Front
The long term success of CRM projects is directly proportional to the commitment of the Management Team to the CRM platform. This workshop develops practical tools to assist the management team in understanding the wealth of data generated by the system; its focus is operational “best practice”.
Based on this understanding the workshop will assist managers in embedding the CRM platform and relevant tools into their management approach.
At the end of the workshop, you will have a clear understanding of:
- Communications plans and content for CRM users
- Management mentoring programmes
- Internal meeting agendas and reporting guides within the CRM platform
- Revised KPIs and exception reporting
- Specifications for automated business alerts and customer centric workflow
Get in touch today to discuss Managing Through CRM in your organisation.