The 3 Key CRM Cloud Computing Options

The 3 Key CRM Cloud Computing Options Hardly a day seems to go by without a software vendor launching their product offerings into the cloud. Everyone from Microsoft to the smallest independent software house seems desperate to nail their colours to a cloud, often with predictably limited success. Amongst all the noise and marketing hype there is almost as much debate as confusion…

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Keep Taking the Tablets – Tablet Computers and CRM

Keep Taking the Tablets – Tablet Computers and CRM Unless you’ve been asleep for the past year or so, you can’t fail to have noticed the spread of tablet computers – led by Apple. It seems that everyone wants an iPad. Steve Jobs called it “the most successful consumer product ever launched”. But at its launch in 2010, there was confusion. Why would people buy a tablet? – was the question from many quarters. Now, just over one year on and nearly 20 million iPads later, the marketplace has spoken. People love the interface, the graphics, the apps. And they

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What’s Changed in the Last 15 Years of CRM?

What’s Changed in the Last 15 Years of CRM? Whether your musical choice was Wonderwall or Wannabe, 1996 was a great year. Buzz Lightyear promised infinity and beyond, Microsoft promised that their new version of Windows was just around the corner, and some go-ahead individuals were talking about the internet, and how it may have a future – despite the cynics’ view that it was just a flash in the pan. In what was to become the CRM world, Contact Management Systems were selling well, though they didn’t have (or even need) fields for web or email addresses.

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CRM Maturity – Making it Easier to Run Your Business with CRM

Making it Easier to Run Your Business with CRM CRM Maturity is a measure of the way customer-focused information is handled within your business. The greater the maturity, the easier it is for your organisation to focus on doing the right things for the customer at the right time. And CRM technology helps. People at Collier Pickard talk about CRM Maturity. But what does it mean?

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