Collier Pickard is a niche player in CRM and BI. Our goal is to be a centre of excellence and best practice in both operational and analytical CRM.
We provide services in the 3 stages of CRM:
1. product-independent advice which aligns operational and analytical CRM requirements to the top level goals of your business
2. “best of breed” software platforms for effective operational and analytical CRM solutions
3. management and user education which supports the culture of CRM within your organisation
The majority of our clients use all of the above services in a long term relationship with Collier Pickard.
We also have a track record of providing the 3 stages of CRM deployment independently of one another.
So if you need experienced, independent advice to help you define the scope and benefits of CRM within your organisation – look no further than Collier Pickard.
Our permanent goal: to support our client's strategic objectives and secure measurable return on investment. Simply successful CRM & BI.
Our philosophy: to match your needs with flexible resources to create a Customer Relationship Management solution that's unique to your business and/or the Business Intelligence consultancy needed to deliver the analytics you need to improve your business.
We do this with an approach which understands your client Strategy and your go-to-market Tactics, before we look at the application of crm software technology to the Execution of people’s job and the best technology Platform to meet your needs. STEP.
The application of this approach is backed up by a deep understanding of what works and what doesn’t – based on many years experience, many implementations of CRM systems, and an unrivalled expertise in Business Intelligence Consultancy across the UK.
Please view The CRM Pocket Book for an understanding of this approach. The book focuses on customer acquisition and customer retention as key requirements of successful CRM software, systems and training in the UK.
Our work centres on the integration of disparate processes and data – be that free range BlackBerrys or hosted e-marketing campaigns, remote office procedures or centralised customer service records. We help you get a grip on your contact, communication, business information and relationship management, including:
- sales productivity
- marketing prowess
- customer services
- management information and effectiveness
- mobile CRM
- CRM Training
Our implementation approach is as much about understanding - and, if necessary, managing the change in - your company culture and business strategy as it is about implementing systems to ensure that technology helps you deliver your strategic vision.
From proven on-premise solutions to fully hosted CRM systems, or keeping it simple with CRM Software as a Service (SaaS), we've got the solution for you.
Marketing effectiveness
We have tools to help manage all aspects of e-marketing, including permission marketing, ensuring high quality data, campaign measurement, ROI and metrics.
Sales efficiency
We offer unrivalled management and business intelligence consultancy to help identify the right tactics to optimise field/office-based sales, sales driven by alerts or processes, or business intelligence to let you look deeper into key success factors.
Customer service
We give a responsive platform for premier customer communication and customer support using Internet and KnowledgeBase technologies.
Collier Pickard: Your number one choice for CRM Software UK, CRM Systems & Training, Business Intelligence Consultancy UK.