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Collier Pickard Support
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Collier Pickard provides a portfolio of support services to assist you in keeping your system running. From telephone support and Webex online assistance, to on-site consultancy and training, our services are structured to assist suitably trained application users and IT professionals in the ongoing operation of your system. By ensuring that all callers to our hotline support desk have completed at least the basic product training courses, we can improve response times, and reduce downtime for all our clients.
Our support services are typically purchased as an annual contract, ensuring that we develop a comprehensive understanding of your specific site configuration. Where we provide on-site support services to assist in product installation or site auditing, these services are charged at a daily rate plus expenses.
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